Return and Refund Policy

This Return and Refund Policy explain how returns, exchanges, and refunds are handled for purchases made from Fayviora. This policy operates in accordance with applicable UK consumer protection laws, which remain unaffected by the terms outlined below.

This policy should be read together with our Terms of Service.

Return Eligibility
Items can be returned within 30 days of delivery. To qualify for a return, items must meet the following conditions:

  • Unused and unworn
  • In original condition
  • All original tags and packaging included
  • No signs of use beyond inspection

Returns that do not meet these conditions will not be accepted.

Non-Returnable Items
The following items are not eligible for return:

  • Items that have been worn, washed, or altered
  • Items returned without prior authorization
  • Items damaged due to misuse or improper handling

How to Request a Return
To initiate a return, customers must contact customer support for prior authorization. Requests can be submitted through email at support@fayviora.com.

Please include the following details:

  • Order number
  • Reason for return
  • Clear photos (if item is damaged, defective, or incorrect)

Once approved, return instructions and the return address will be provided.

Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, customers should contact us at support@fayviora.com. Supporting photos must be provided for review.

After review, a replacement, exchange, or refund will be offered in accordance with consumer rights.

Refunds
Once a returned item is received and inspected, customers will be notified regarding the approval status of the refund.

  • If approved, refunds are processed within 7 days after approval
  • Refunds are issued to the original payment method
  • Processing times may vary depending on the payment provider

Return Shipping
Return shipping costs are the customer's responsibility unless the return is due to a damaged, defective, or incorrect item. No restocking fees are applied.

Exchanges
Exchanges are subject to product availability. If an exchange is not possible, a refund will be issued after the return is approved.

Order Cancellations
If you want to cancel your order, please contact us as soon as possible at support@fayviora.com. Orders can only be cancelled before they have been shipped. After shipment, cancellations are no longer possible and must follow the return process outlined in this policy. Please refer to our Cancellation Policy for further details.

Abuse and Fraud Prevention
We reserve the right to refuse returns or refunds in cases of suspected misuse, abuse of the return policy, or fraudulent activity.