Frequently Asked Questions
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We’ve gathered the most common questions to make things easier for you. Reach out directly if you need personalised and direct support.
General Questions
What currency are prices displayed in?
All prices are displayed and processed in GBP (British Pound Sterling).
What payment methods are accepted?
We accept the following payment methods:
- Shop Pay
- PayPal
- Google Pay
- Apple Pay
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Elo
- JCB
- UnionPay
Is payment secure?
Yes, all payments are processed securely through Shopify and its payment providers using encrypted systems.
Shipping Questions
Do you charge for shipping?
No, shipping is free on all orders shipped within the United Kingdom.
How long does order processing take?
Orders are processed within 1–3 business days after payment confirmation.
What is the estimated delivery time?
Total Estimated Delivery Time: includes both processing and transit periods, resulting in a total delivery time of 4–7 business days
Will I receive tracking information?
Yes, tracking details are provided once your order has been dispatched.
What should I do if my order is delayed?
Please allow an additional time of 3 business days, beyond the estimated delivery window, before contacting support at support@fayviora.com.
Can incorrect shipping details affect delivery?
Yes, incorrect or incomplete information will result in delays or delivery issues.
Returns and Refunds
What is the return period?
You can return items within 30 days from the date of delivery.
What condition must items be in for return?
Items must be unused, unworn, in original condition, and include all tags and packaging.
Are all items eligible for return?
No, items that are worn, altered, or not in original condition are not eligible.
How do I start a return?
Contact us via email at support@fayviora.com with your order details to request authorisation.
Do I need approval before returning an item?
Yes, all returns require prior authorisation.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
How long does it take to receive a refund?
Refunds are processed within 7 days after approval.
Can I exchange an item?
Yes, exchanges are possible depending on product availability.
Order and Cancellation
Can I cancel my order?
Yes, orders can be cancelled before they are dispatched.
What happens if I cancel after dispatch?
Cancellation is not possible after dispatch; you must follow the return process.
How do I request a cancellation?
Contact us as soon as possible via support@fayviora.com.
How do I start a return?
Contact us via email at support@fayviora.com with your order details to request authorisation.
What happens if my payment is declined?
The order will not be processed, and you need to try another payment method.